Shipping Policy – Turbo Vino, Natural Wine Online Shop

Important Compliance Requirements

FedEx and other carriers we might occasionally use can only deliver wine to customers who are 21 years or older. Someone must be at the address to receive the package, carriers don't just drop a package and leave. They must ensure the person receiving the wine is 21 or older. It is your responsibility to make sure that someone is at the shipping address to receive a package, this is extremely important

If you can't be at the shipping address to receive a package, please get in touch immediately so we can make different arrangements. We can, for example, have the package held at a FedEx pick-up point. This service is free of cost but we must know as soon as possible if this is your preferred solution so we can place a request with FedEx.

Re-shipping a Package

If a package gets returned to us after three failed delivery attempts, we can only re-ship the wine upon payment of a re-shipping fee. The reshipping fee will be determined based on the shipping address and number of bottles shipped. Please make sure there's always someone at the address you enter as your shipping address.

If a package gets returned to us after three delivery attempts, and you would like to get a refund for the order, we can do that, not a problem at all. However, please be aware that we must keep a refund fee that will be determined based on the shipping address and number of bottles shipped. FedEx charges us a lot of money for returns, unfortunately, and we must enforce this policy.

Re-routing a Package

If you'd like to re-route a package after it's been shipped, we can do so upon payment of a re-routing fee that will be determined based on shipping address and number of bottles shipped. We cannot re-route a package across state borders.

Canceling an Order

If you'd like to cancel an order after it's been shipped, we can do so upon payment of a small canceling fee that will be determined based on the shipping address and number of bottles shipped. FedEx charges us a lot of money to recall a package en route.

Heat damage

We are not responsible for heat-related issues. Please let us know if you would like us to hold a package to be shipped at a later time.

Returns Policy

Returns are not allowed and are therefore not possible. If you are unsatisfied with your purchase, contact us via e-mail at hello@drinkturbovino.com between 9 am and 5 pm Pacific Standard Time, Monday through Friday.